Customer Testimonials

I had a great experience very professional, Trevon did a great job, along with everyone I dealt with.

Worst experience ever , the service manager was as rude as you could be to my wife ! Then she called me and I changed his tune . Tried to screw me over by saying Chevy warranty does not transfer between dealerships ! Then all of a sudden oh yea it does! Wanted to charge me 200 just to look at my back up camera ! Never going back again

Excellent experience with Keith and Luke purchasing my new vehicle It was a painless transaction throughout the process

Friendly staff and always very helpful

I really liked the shopping experience I had at this dealership; they were very friendly and professional in explaining every step of the process of buying my car. It was easy and quick, and the staff is excellent.

I worked with Keith Owens. He was friendly, and accommodating. He was not the high pressure type, which I very much appreciated. We got the deal we wanted on the car that we wanted. Excellent experience overall.

⭐️⭐️☆☆☆ — Disappointing Customer Service Experience I went to Woodhouse while shopping for a Chevy Silverado 2500HD Duramax diesel. I had done my research online and felt Woodhouse had some competitive pricing, so I was interested in seeing what they could offer. Unfortunately, the experience was frustrating from the beginning. I was upfront about what I wanted: the diesel model, no money down, and for my wife to be included on the loan. I also had a cosigner available. Despite explaining my expectations, I felt like the salesperson wasn’t really listening to what I was asking for. Instead, I was repeatedly ... Read More

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Google - Nov 3, 2026

⭐️⭐️☆☆☆ — Disappointing Customer Service Experience I went to Woodhouse while shopping for a Chevy Silverado 2500HD Duramax diesel. I had done my research online and felt Woodhouse had some competitive pricing, so I was interested in seeing what they could offer. Unfortunately, the experience was frustrating from the beginning. I was upfront about what I wanted: the diesel model, no money down, and for my wife to be included on the loan. I also had a cosigner available. Despite explaining my expectations, I felt like the salesperson wasn’t really listening to what I was asking for. Instead, I was repeatedly steered toward a gas model because of my credit situation. Things became even more uncomfortable when someone from the finance department came out and told me they needed $11,000 down to make the deal happen. The way the conversation was handled felt condescending and unnecessarily high-pressure. I understand that financing has requirements and that not every deal can be structured exactly how a customer wants. What I didn’t appreciate was feeling like my requests weren’t being heard or taken seriously. I ultimately went to H&H Chevy explained what I was looking for and even shared my experience at Woodhouse. They were able to put together a deal for the exact Silverado 2500HD Duramax I wanted in about two hours. The difference in the customer experience was significant. I don’t expect every dealership to approve every customer, but I do expect respectful communication, transparency, and someone willing to listen. Unfortunately, Woodhouse fell short in those areas.

Keith made buying my used Equinox EV easy. He answered all my questions and the dealership didn’t twist my arm to buy a bunch of add ons. We live pretty far away so he made the negotiation process a breeze.

Gunnar provided an amazing experience! I will be back!

Do not take your vehicle to this dearship for repair service. Had screen for radio on a 2023 Chevy Traverse go black. They quoted around $2000 parts and labor for replacement of the radio module after over a $200 diagnostic fee saying module has internal short. Upon completion of repairs and after I had previously asked for the old part it was stated I had to pay about $200 for a core charge to get it back. When I stated I would pay that and fix the short myself so I had a spare the next time this happens, they changed the core charge ... Read More

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Google - Oct 28, 2026

Do not take your vehicle to this dearship for repair service. Had screen for radio on a 2023 Chevy Traverse go black. They quoted around $2000 parts and labor for replacement of the radio module after over a $200 diagnostic fee saying module has internal short. Upon completion of repairs and after I had previously asked for the old part it was stated I had to pay about $200 for a core charge to get it back. When I stated I would pay that and fix the short myself so I had a spare the next time this happens, they changed the core charge to $1000 which is more than a new radio module cost had I ordered myself. Bottom line is they did not want to give up the core to someone that can probably determine an issue. After pressing that I wanted the core they told me they will not give it to me even if I paid the outrageous core fee. They are hiding something and more than likely no issue or minor issue with the original module that could be fixed with simple reboot. Shady repair service is what you will recieve if you take a vehicle to this place.

Bought my truck, suv and sons truck here. They could care less. No accountability. Been dealing with errors on their side for years and now that my son is dealing with them I am done. Will never buy from here again. They DO NOT CARE about customers.

Thanks Jeremiah

Excellent service, always respectful and courteous, very professional 👍🏻👍🏻

I visited the Woodhouse Chevrolet Service department for the first time for my first free oil change, multi point vehicle inspection and tire rotation after purchasing my 2026 Chevrolet Equinox LT. I was welcomed by my service tech Erwin Bonder. At this same appointment I had requested an estimate from the Woodhouse Collision Center for front end cowl damage repair and met with Joe Lozer. I had a great all around first experience from both my service techs during the same appointment. All my questions were answered by both service techs efficiently and individually without feeling rushed. Erwin answered all of ... Read More

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Google - Sep 20, 2026

I visited the Woodhouse Chevrolet Service department for the first time for my first free oil change, multi point vehicle inspection and tire rotation after purchasing my 2026 Chevrolet Equinox LT. I was welcomed by my service tech Erwin Bonder. At this same appointment I had requested an estimate from the Woodhouse Collision Center for front end cowl damage repair and met with Joe Lozer. I had a great all around first experience from both my service techs during the same appointment. All my questions were answered by both service techs efficiently and individually without feeling rushed. Erwin answered all of my questions about when my next oil change should be, it's cost and my questions about tires that came with my vehicle since I'd just returned from a 4,400 mile vacation. Erwin went the extra mile to explain what three factors to look for when considering tire replacements down the road. He gave me hard copies of my original tire specs and new tire replacement suggestions with pricing for future reference available at the Woodhouse Chevrolet service department. I was very happy and satisfied with my interaction with both service and body shop techs from both the Woodhouse Chevrolet Service and the Woodhouse Collision Center deparments. Both experiences were not only convenient, but seamless, efficient and thorough that saved time and gas to accomplish in one service appointment when traveling from Council Bluffs.

Keith and Woodhouse got me into a vehicle that met my needs fast and efficient.

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We worked with Keith at Woodhouse and had a wonderful experience! He wasn’t pushy at all and wanted to get us the best deal to meet our needs. He was kind and explained everything to us so we felt like we understood what we were signing. I would highly recommend buying a car from this dealership!

I drove on to the lot and parked right in front of the door. Got out and looked at a few cars outside. No salesman came out. Waited a few minutes but saw no salesman ...so I left.

Trevon Weaver was an amazing salesman!!! We came in not knowing anything and he was so patient and knowledgeable and he answered all of our questions! If you need a car ask for him.

Great buying experience! Trevon was thorough in our search of a used car and gave us a ton of options in our budget that fit what we were looking for. 10/10 buying experience, will definitely go back to Woodhouse and Trevon for our next vehicle!

Trevon was easy to work with. Very knowledgeable and helped answer all our questions.

Trevon was the man and easy to work with.

We were in a week ago looking for a car for our daughter heading to college. Trevon was extremely helpful and answered all of our questions.

I recently purchased a Chevy Traverse from Woodhouse. Keith was very helpful when I had questions about the new vehicle. I would definitely purchase a car from this dealership again and I would trust Keith in helping with the process.

Had a fantastic experience at Woodhouse thanks to Keith! He was incredibly helpful and knowledgeable. He made everything seamless and stress-free. I highly recommend asking for Keith if you want top-tier service!

Keith Owens should be the face of the franchise his expertise when it comes to knowledge about the vehicles is above par. He has been able to help us whenever we had any questions. He is a straight shooter not the typical car dealer games.

Alex did a great job here, I’d recommend him to anyone! Including my own grandma!

Excellent people

We had an excellent experience working with Alex, Keith, and Cole at Woodhouse. They gave us such a great deal, we decided to buy 2 new cars at once with very little haggling. Everyone is friendly and responsive even after we completed the purchase.

Keith was great to work with. Got us in the vehicle we needed! Great experience from start to finish!

Jeff was amazing to work with. Highly recommend.

If you're in the market for a vehicle ladies. I'd recommend seeing Keith Owen's at Woodhouse. Good to communicate with... without the mansplaining and condescension.

Keith’s the man! He made my wife and I feel like we were family instead of just another dollar sign. He took the time to answer all 465 thousand of my wife’s questions without looking annoyed once! He was very helpful throughout the whole process and even took the time to show us all the features of different vehicles! He was honest and transparent when it came to the car buying process. Definitely the guy you want to buy a car from!

Worked with Keith on a new Silverado and he made the entire process a breeze from start to finish. He was incredibly communicative, helpful and knowledgeable. He worked with me to get the exact truck I was looking for at a good price, with full transparency, which I greatly appreciated. If you are in the market for a new vehicle Keith is your guy.

I’ve purchased four cars from Keith and he’s always been a helpful and resourceful sales resource. If you want somebody that will take the time to help you figure out the right deal and vehicle for yourself then Keith is your man.

Great experience working with Keith!! He was friendly, honest, and made the entire car-buying process easy and stress-free. I never felt pressured, and they helped me find exactly what I was looking for. Highly recommend!

Great service! Bought the new car over the phone and Alex and Cole were very helpful. Being from out of town, they made the process very simple! Would definitely recommend this business!

Keith is great! So helpful and knowledgeable!

Keith Owens he's the guy to ask for. I bought my 2500HD from him. Got a great deal on a better equipped pickup than I expected to buy.

I had a great experience buying my car from Keith at Woodhouse. He was knowledgeable, patient, and never made me feel pressured — he took the time to walk me through my options and helped me find the right fit for my needs and budget. The whole process, from test drive to paperwork, was smooth and straightforward thanks to him. If you’re heading to Woodhouse, I’d definitely recommend asking for Keith.

Keith was very knowledgeable about the vehicles I was interested in. He was helpful in going over the inside, how to change the display screen for features that were important to me. I love my 2026 Chevy Equinox!

Keith is the best. He worked tirelessly to make sure I was happy and got everything I asked for

Ive been a Chevy guy for 31 years Keith Owens is the most professional salesman I’ve ever dealt with.

Steven, Kaden, and Tim were all a great help with everything that I needed. I had multiple items put onto my truck and they were wonderful. When I went back to retrieve my old exhaust we discovered it wouldn’t fit in my truck bed, so they had if delivered. I was thoroughly impressed. Also, the gentleman who drives you back and forth to your house while you wait was a great guy.

Keith Owens was amazing to work with! When I first came in I wasn’t sure what I wanted, just knew I needed a car big enough to fit my two dogs in the back. Keith was very personable and took his time while we looked at several different cars. He answered all our questions, put up with us changing our minds approximately 47 times, and somehow remained pleasant through the entire process. He even laughed at my bad jokes. If you’re looking for a car, ask for Keith. If you’re not looking for a car, go find Keith ... Read More

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Google - Aug 15, 2026

Keith Owens was amazing to work with! When I first came in I wasn’t sure what I wanted, just knew I needed a car big enough to fit my two dogs in the back. Keith was very personable and took his time while we looked at several different cars. He answered all our questions, put up with us changing our minds approximately 47 times, and somehow remained pleasant through the entire process. He even laughed at my bad jokes. If you’re looking for a car, ask for Keith. If you’re not looking for a car, go find Keith anyway, he’s just a great guy.

Huge shout out to Keith O. He has been such knowledgeable and trustworthy representative. I look to him for all my car buying experiences!

Keith sold us a used 2019 CRV after a good 6-month search for the right one. He knew what we came for and instead of just trying to sell us what we were looking at, he also had a number of other options in that style and price range to for us to check out and consider before pulling the trigger on what we ultimately wanted. Extremely friendly and knowledgeable of the vehicles on the lot. Our negotiations felt fair and honest and we walked out in a 10/10 mood. Would recommend Woodhouse and Keith Owens to anyone!

Keith Owens was a great help! Much appreciated. Keep up the good work

Keith Owen’s was amazing! Overall great experience! Would highly recommend!

Keith was great helping me find a car to fit my family! I will go to him in the future and recommend any friend/family to go to him as well.

Keith helped us in our search for a new vehicle. He was very knowledgeable!

I’ve had a wonderful experience so far at Woodhouse! Keith O. has been wonderful to work with and nothing but helpful. Highly recommend choosing him for your car buying experience!!

Keith Owens was very knowledgeable and answered all of my questions. He made the whole process extremely easy!

Keith guided me through a stressful process and made it as simple as possible. I appreciated his patience and knowledge. Definitely recommend!

Stay far away! Unfortunate and shameful behavior from Service department. While cross-country travelling WITH MINORS in tow, we had an issue with our underwarranty Chevy. (low mileage, perfectly maintained 💯) We had to have it towed to this dealership and hoped they would understand our need for them to be honest and reliable with getting us back on the road, considering we had explained our situation. Unfortunately, the OPPOSITE was true! We were told the next day that the truck needed repairs costing 14k and it would NOT be covered under any warranty. I really shouldn't expect more from a ... Read More

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Google - Aug 4, 2026

Stay far away! Unfortunate and shameful behavior from Service department. While cross-country travelling WITH MINORS in tow, we had an issue with our underwarranty Chevy. (low mileage, perfectly maintained 💯) We had to have it towed to this dealership and hoped they would understand our need for them to be honest and reliable with getting us back on the road, considering we had explained our situation. Unfortunately, the OPPOSITE was true! We were told the next day that the truck needed repairs costing 14k and it would NOT be covered under any warranty. I really shouldn't expect more from a dealership at this point, but having no other choice wince the car is still within 2 years old and only covered there, we were stuck in a hard place. After speaking with multiple diesel mechanics, including our regular mechanic back home, we realized their diagnosis was not just an improbability, but an IMPOSSIBILITY and did NOT trust them to do anything with the vehicle. We had to pay for a transport to take the truck back home (1500 miles!) and when it DID arrive home, it was a $76 fix COVERED UNDER WARRANTY! SHAME ON YOU WOODHOUSE CHEVY OF OMAHA!

The day before my oil change I took my wife’s VW to get changed at their dealership so I have a good comparison. The tech I worked with at Woodhouse was good. He provided good service and answered all my questions. From an amenities perspective Woodhouse is falling short dramatically. The customer seating area was old, dark and outdated. Limited options for coffee and drinks. After the service, they do not wash your vehicle. They give you a coupon for a free wash at a car wash a couple miles away. Very inconvenient from a customer standpoint. At Baxter ... Read More

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Google - Jul 31, 2026

The day before my oil change I took my wife’s VW to get changed at their dealership so I have a good comparison. The tech I worked with at Woodhouse was good. He provided good service and answered all my questions. From an amenities perspective Woodhouse is falling short dramatically. The customer seating area was old, dark and outdated. Limited options for coffee and drinks. After the service, they do not wash your vehicle. They give you a coupon for a free wash at a car wash a couple miles away. Very inconvenient from a customer standpoint. At Baxter VW the waiting area is bright and updated with plenty of options while I wait. The car was washed and floor mats were washed. None of this at Woodhouse.

Back in 2024, I went in to purchase a Chevy Tahoe, and the experience left a sour taste that I still remember. The moment I asked about a discount, the salesperson's demeanor shifted entirely—he seemed to question whether I could even afford the purchase in the first place. Instead of addressing my question, he launched into some unsolicited lecture about the capital market and how "everyone here is trying to make money," as if I needed a tutorial on basic commerce. The subtext was impossible to miss: he wasn't answering me, he was showing me the ... Read More

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Google - Jul 12, 2026

Back in 2024, I went in to purchase a Chevy Tahoe, and the experience left a sour taste that I still remember. The moment I asked about a discount, the salesperson's demeanor shifted entirely—he seemed to question whether I could even afford the purchase in the first place. Instead of addressing my question, he launched into some unsolicited lecture about the capital market and how "everyone here is trying to make money," as if I needed a tutorial on basic commerce. The subtext was impossible to miss: he wasn't answering me, he was showing me the door. It was condescending, unnecessary, and frankly insulting. A simple question about a discount shouldn't be met with assumptions about my purchasing power or a patronizing sales pitch dressed up as economic wisdom. Very unprofessional!!

Family member bought a car and less then a week after getting it. It broke down, transmission problems. Hooked it up to diagnostic and found lots of problems that were ignored before she bought it. Took it to Woodhouse to have fixed. Not to long after they fixed that it broke down again. More transmission issues wound up having to put in a new transmission. The salesman are rude and not helpful. But the service guys were great. I don’t recommend buying a vehicle from here.

Sold a car to my daughter and it broke down and needed a new transmission in it right after she bought the car

I didnt believe places like this exist, or perple. Anyway my daughter is a single mother who is a nures aid and.going to school for nusing. She saved her money in case of emerencys. Well the day came and her old car gave up. So went to woodhouse because they seem honest. Long story short, she bought a 2020 impala and it had a code come up for transmittion being in limp mode. Took it back they changed a plug connecter. It started acting up again ,took it to oriellys the hooked it up and could tell the codes had ... Read More

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Google - Jul 7, 2026

I didnt believe places like this exist, or perple. Anyway my daughter is a single mother who is a nures aid and.going to school for nusing. She saved her money in case of emerencys. Well the day came and her old car gave up. So went to woodhouse because they seem honest. Long story short, she bought a 2020 impala and it had a code come up for transmittion being in limp mode. Took it back they changed a plug connecter. It started acting up again ,took it to oriellys the hooked it up and could tell the codes had been reset. Hhhhmmm ? Then took it back to dealership and to find out the transmittion was bad. They told my daughter with 20% discount it would be$6600 dallars to replace it and thats if she didnt cause any problems. Like bad reveiws? She didnt get the extended warrenty for $3500 more because she just couldnt aford it. Woodhouse knew the transmittion was going out and sold her the car anyway. By clearing the codes they prayer knowelge of the issue. Shame on you jeff at woodhouse and remember that karma is real. I would never do business with any woodhouse businesses ever again..

I had high hopes when my friend purchased a car from Woodhouse Chevrolet, but her experience has been nothing short of disappointing. Shortly after buying the vehicle, she discovered a serious transmission issue. It’s not just a minor repair; she were faced with a hefty bill of over $6,000 to replace it. While the dealership may seem reputable, I urge future buyers to approach with caution. It appears that quality checks on their vehicles may be lacking, and she feels misled about the car's true condition. Before making a purchase here, I recommend doing thorough research and possibly getting ... Read More

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Google - Jul 6, 2026

I had high hopes when my friend purchased a car from Woodhouse Chevrolet, but her experience has been nothing short of disappointing. Shortly after buying the vehicle, she discovered a serious transmission issue. It’s not just a minor repair; she were faced with a hefty bill of over $6,000 to replace it. While the dealership may seem reputable, I urge future buyers to approach with caution. It appears that quality checks on their vehicles may be lacking, and she feels misled about the car's true condition. Before making a purchase here, I recommend doing thorough research and possibly getting an independent mechanic to inspect any used vehicle. Protect yourself and your hard-earned money!

My son's mom bought a car for over 16k. And she even asked if there is anything wrong with it. And they told her no. And 3 days later she was already having to get her transmission looked at. And they found codes that were just cleared but nothing was fixed. And after those problems got fixed the transmission had more problems. Probably stemming from the previous issues. That caused the transmission needing to be replaced which cost another 6700 dollars. This car lot really failed their customer. And I suggest if you buy from them record your interaction and ask ... Read More

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Google - Jul 6, 2026

My son's mom bought a car for over 16k. And she even asked if there is anything wrong with it. And they told her no. And 3 days later she was already having to get her transmission looked at. And they found codes that were just cleared but nothing was fixed. And after those problems got fixed the transmission had more problems. Probably stemming from the previous issues. That caused the transmission needing to be replaced which cost another 6700 dollars. This car lot really failed their customer. And I suggest if you buy from them record your interaction and ask if there is anything wrong with the car. Because if they say no and the car does have issues. The law null and voids the buy as is agreement (wish we would have known this at the time).

I’m very disappointed with this Chevrolet dealership. Someone I know purchased a vehicle from them, and in less than a month, the vehicle ended up needing a transmission replacement. That is a major repair to face so soon after buying a car, and it raises serious concerns about the inspection process, vehicle quality, and transparency before the sale. Buying a vehicle is a big investment, and customers should be able to trust that the dealership is being upfront about the condition of what they’re selling. Based on this experience, I would strongly recommend that anyone considering buying here ... Read More

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Google - Jul 6, 2026

I’m very disappointed with this Chevrolet dealership. Someone I know purchased a vehicle from them, and in less than a month, the vehicle ended up needing a transmission replacement. That is a major repair to face so soon after buying a car, and it raises serious concerns about the inspection process, vehicle quality, and transparency before the sale. Buying a vehicle is a big investment, and customers should be able to trust that the dealership is being upfront about the condition of what they’re selling. Based on this experience, I would strongly recommend that anyone considering buying here get an independent mechanic to inspect the vehicle first and make sure everything is documented in writing. This situation has been extremely frustrating and disappointing, and I hope the dealership takes responsibility and improves how they inspect and disclose vehicle issues before selling them.

Dealership sold my dream truck right out from under me. Wouldn’t let me put a deposit to hold until service could do an inspection. Then next morning sold it to an original owners friend without services. Crushing to see all dealers the same money hungry.

Took it in for Service work again on the radio and info system for the fourth time, all fixed with an additional update, NOT, same damn problems , don’t buy the top end vehicle with your hard earned $$$$

Took my 2025 LTZ pickup to have my oil changed. There was oil on my console. My armrest on the driver side was oily from somebody’s elbow. One more thing they have to take it back and Have it clean?

Make an appointment and schedule a loaner vehicle, but its too difficult for WOODHOUSE to keep a loaner vehicle available for me. Last time I let this place work on my vehicle. Terrible customer service. AVOID IF POSSIBLE.

If you're looking for a new car with issues and sales people who are dishonest, that provide no customer service than this is your place. I bought a new 2026 Chevy Trailblazer from this lot and have had nothing but issues through the whole process and the issues still continue. Then to top it off when I asked for their corporate number, they wrote down an address on a sticky note and gave it to me, without a phone number. Very dissatisfied with my experience there.

I came in for a basic oil change and was immediately pushed over $300 in brake and coolant flushes before anyone even looked at my 2025 Silverado. These services aren’t due at 30,000 miles and no inspection or evidence was provided to justify them. This felt like automatic upselling, not honest service. I expect recommendations based on actual vehicle condition and manufacturer guidelines, not a sales script.

Do not go here. I took my car here to get fixed and they held onto my car for a week, charged me thousands of dollars and my car was not fixed and broke down less than 24 hours later.

They lied and said I had a cracked block without doing a compression test. Said it would be 5000 to fix. I took it to my mechanic for a test and there was nothing wrong with it. Avoid this place.

Initially I went to Woodhouse Chevrolet Omaha because their website showed more Chevy Colorado inventory than other Omaha area Chevy dealers. I told the salesman I was interested in a Colorado pickup but the first question I asked was “could I drive the pickup to my house to make sure it would fit in my garage” simply because if the pickup wasn’t going to fit, I would need to eliminate it from consideration. The salesman said he would have to speak to his manager first. The salesman returned from speaking to his manager and said I could NOT take ... Read More

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Google - Feb 16, 2026

Initially I went to Woodhouse Chevrolet Omaha because their website showed more Chevy Colorado inventory than other Omaha area Chevy dealers. I told the salesman I was interested in a Colorado pickup but the first question I asked was “could I drive the pickup to my house to make sure it would fit in my garage” simply because if the pickup wasn’t going to fit, I would need to eliminate it from consideration. The salesman said he would have to speak to his manager first. The salesman returned from speaking to his manager and said I could NOT take their pickup to my house unless I could assure them I would purchase their pickup and the salesman added some commentary that the trip to my house would put too many miles on the pickup (my home is ~9 miles from Woodhouse). I said well, I can’t assure you I will purchase a pickup from you / Woodhouse because as I stated “if the pickup wasn’t going to fit in my garage, I would need to eliminate it from consideration”. So I told the salesman we’re done talking and I left. I did end up purchasing a 2026 Chevrolet Colorado within 10 days of my visit to Woodhouse from a Chevy dealer in Papillion where my buying experience was excellent.

Fixed what needed to be fixed but transmission still shifts a little hard and when I got it my heat would not turn on and the check engine light came on

They told me they don’t do test drives until “papers are signed”. Cash buyer, proof of funds and all. Took my money and time elsewhere.

1/15/2026: I came in about a week ago to purchase a 2025 or 2026 Tahoe. He took the info, did an appraisal, talked to the manager, and gave it to the financial people. They didn't give me a card, name or anything. After about an hour it was almost closing. They came out of the office and said they nothing yet. They further indicated that they would work on it and call me. Well, it's been a week and I haven't heard anything from anybody. This is a bunch of bull, and I will never do business with your company. ... Read More

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Google - Jan 15, 2026

1/15/2026: I came in about a week ago to purchase a 2025 or 2026 Tahoe. He took the info, did an appraisal, talked to the manager, and gave it to the financial people. They didn't give me a card, name or anything. After about an hour it was almost closing. They came out of the office and said they nothing yet. They further indicated that they would work on it and call me. Well, it's been a week and I haven't heard anything from anybody. This is a bunch of bull, and I will never do business with your company. I don't see how you let your people treat people like this. NEVER AGAIN

Just had mu tires looked at and was charged 200.00, just to look at the tires!!!!

I had my appointment set up for today. I would assume they would have set the car aside and told all staff its on hold until further notice. They knew I was interested and I was probably going to buy it, then I'd get a email 2 hours before my appointment stating they sold it out from under me. I'll never do business with this company ever again. Your communication between employees sucks your departments suck. I was working with a bunch of different people and depts, you should have known this car was off the lot.

We have bought many vehicles from Woodhouse, and have serviced them at Chevy Omaha. The service department has absolutely went to hell. This will be my last vehicle serviced with this place - Ever. Have had multiple issues at this location and today was the last straw. Sat 1 and 40 minutes waiting for an oil change, in which they never started, but had the text confirming they were starting it! And then, all Chase could do is smile and laugh!

I dropped off my car at the scheduled day and time. After two days of not hearing back, I called on the third day and was informed that the EV tech was unavailable but would be in the following day. On the fourth day, I was told they could not duplicate my issue. This lack of communication and the delay in diagnosing the problem is unacceptable. Furthermore, upon picking up my car after hours (5 days after I gave it to them), the issue I brought it in for was immediately and clearly present as I drove out of the lot, ... Read More

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Google - Oct 31, 2025

I dropped off my car at the scheduled day and time. After two days of not hearing back, I called on the third day and was informed that the EV tech was unavailable but would be in the following day. On the fourth day, I was told they could not duplicate my issue. This lack of communication and the delay in diagnosing the problem is unacceptable. Furthermore, upon picking up my car after hours (5 days after I gave it to them), the issue I brought it in for was immediately and clearly present as I drove out of the lot, leading me to believe the car was never driven. The quality of service has significantly declined since Woodhouse took over from Huber.

I paid a lot of money to fix emission system problem.but it w a s not solved.

Went to the service desk for car repair and the staff was not helpful and rude. Won't take my vehicle there. Love my previous experiences with other woodhouse locations.

i bought a warranty for reassurance if anything happened to my truck it would be taken care of but they couldn’t figure out what was wrong with my truck and then when i get my truck back i have a new dent on the front passenger side and my seat is tore up and they put 200 miles on it like they we’re joyriding my truck and i try to get in contact with someone and no one will answer a text or call. worse business ever.

i bought a 2016 chevy silverado from them and got an extended warranty hoping if anything went wrong with the truck id have the reassurance that it would be fixed the right way and apparently no one there can figure out whats wrong with my truck and they admitted there’s an issue with it and they told me its practically up to me to figure it out on my own after not even owning the truck for a month.i had sense picked up my truck and im highly disappointed i pick it up to it having a brand new ... Read More

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Google - Aug 12, 2025

i bought a 2016 chevy silverado from them and got an extended warranty hoping if anything went wrong with the truck id have the reassurance that it would be fixed the right way and apparently no one there can figure out whats wrong with my truck and they admitted there’s an issue with it and they told me its practically up to me to figure it out on my own after not even owning the truck for a month.i had sense picked up my truck and im highly disappointed i pick it up to it having a brand new fresh dent on the side my driver seat has been torn to shreds and it looks like they only been joy riding my truck do to the fact they put over 250 miles on it and did no work i will not be taking my truck back what a joke!!

I originally came in April 28 to have the damaged splash guard replaced, as well as a damaged side mirror. When the mirror came in, I was asked to bring the car in, but it had not yet been painted, so I was sent away. When I came in a second time, it had been painted but no one could find it, so I was sent away again. On the third try (July 8!) the mirror was finally replaced, but not the splash guard, which had never been ordered despite being on the printed description as the reason for my visit. I ... Read More

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Google - Jul 14, 2025

I originally came in April 28 to have the damaged splash guard replaced, as well as a damaged side mirror. When the mirror came in, I was asked to bring the car in, but it had not yet been painted, so I was sent away. When I came in a second time, it had been painted but no one could find it, so I was sent away again. On the third try (July 8!) the mirror was finally replaced, but not the splash guard, which had never been ordered despite being on the printed description as the reason for my visit. I asked Mark why it wasn't ordered, but he has not been able to answer the question and has not offered to order the splash guard again. I will go somewhere else. I was not planning to publish this review, but they were eager for me to, so I'm complying.

I would not recommend this place to anyone! The salesman was so rude to my son and basically told him if he wasn’t going to buy a car that day that he didn’t have time to even let him test drive something that he’s was looking at! First of all it’s nice to test drive sit in etc before you even think about buying a car and that jerk didn’t even give the time or say since he wasn’t going to buy that day! So I wouldn’t deal or even talk to Brighton ... Read More

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Google - Jun 30, 2025

I would not recommend this place to anyone! The salesman was so rude to my son and basically told him if he wasn’t going to buy a car that day that he didn’t have time to even let him test drive something that he’s was looking at! First of all it’s nice to test drive sit in etc before you even think about buying a car and that jerk didn’t even give the time or say since he wasn’t going to buy that day! So I wouldn’t deal or even talk to Brighton Hill! My husband even tried calling the manager with no return call back.

Mark was extremely pushing when I began to ask necessary questions about my tires. He made me feel like I was being forced to buy multiple tires and then proceeded to argue with me when I stated I had warranties depending on which tire. He prompted me to speak with a manager and ask for an oil change and my car be returned. My oil was changed and the meter never reset, the sticker thrown on the floor in my car, and no car wash coupon. I will it be returning to this location and I end up buying four ... Read More

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Google - Jun 4, 2025

Mark was extremely pushing when I began to ask necessary questions about my tires. He made me feel like I was being forced to buy multiple tires and then proceeded to argue with me when I stated I had warranties depending on which tire. He prompted me to speak with a manager and ask for an oil change and my car be returned. My oil was changed and the meter never reset, the sticker thrown on the floor in my car, and no car wash coupon. I will it be returning to this location and I end up buying four new tires at a different place the same day

I would avoid buying from this dealer in the future. Especially when buying out of state. I purchased a used Suburban from Woodhouse and although they were great to work with their inspection process isn’t very thorough or transparent. After receiving the vehicle I needed to have the vehicle inspected in order to buy an extended warranty. Four obvious issues were identified that should have been resolved by even a simple inspection. The air ride suspension bags were not holding air, oil cooling lines were leaking (visible stains), sway bar link bushings were missing, and check engine light showed ... Read More

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DealerRater - May 19, 2025

I would avoid buying from this dealer in the future. Especially when buying out of state. I purchased a used Suburban from Woodhouse and although they were great to work with their inspection process isn’t very thorough or transparent. After receiving the vehicle I needed to have the vehicle inspected in order to buy an extended warranty. Four obvious issues were identified that should have been resolved by even a simple inspection. The air ride suspension bags were not holding air, oil cooling lines were leaking (visible stains), sway bar link bushings were missing, and check engine light showed oil pressure error codes (replaced oil pressure sensor and codes continued. Technician replaced oil and filter and discovered even though the computer had been reset the oil was dark and filthy and had not been changed). In total I spent nearly $2k making these repairs. I reached out to Woodhouse informing them of the situation and asked if they would be willing to pay half of the repairs to show good business. Unfortunately they gave me the runaround and have now stopped responding to me. In the end, I’m happy with the car and would still work with the dealer to rectify if they would be willing

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About 10 minutes after I left the dealership, the check engine light came back on. Now, both turn signals for the rear don’t work. Electrical problem was not solved.

UPDATE: as on 04/22/2025. Management reached out and did nothing to help. Was told someone would reach back out and never did. I ended up footing the bill for $12,500.00. I’ve bought multiple vehicles from multiple dealerships. This was by far the most unprofessional and sneaky dealership I’ve ever worked with. Avoid at all cost Bought a car from WHC on 1/26. Given the car was a 2021 I opted out of any extended warranty as I’ve bought multiple vehicles and never had any major issues. 13 days later the front differential cracked as I was on the highway making my way ... Read More

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Google - Feb 15, 2025

UPDATE: as on 04/22/2025. Management reached out and did nothing to help. Was told someone would reach back out and never did. I ended up footing the bill for $12,500.00. I’ve bought multiple vehicles from multiple dealerships. This was by far the most unprofessional and sneaky dealership I’ve ever worked with. Avoid at all cost Bought a car from WHC on 1/26. Given the car was a 2021 I opted out of any extended warranty as I’ve bought multiple vehicles and never had any major issues. 13 days later the front differential cracked as I was on the highway making my way back to Las Vegas. Spoke with WHC and they said to tow it to BMW of Lincoln to get a diagnosis and they’ll see what they can do. I was quote $12,500 for the repairs. WHC then called and explained that they would not be helping out in anyway per the contract and I’m stuck with a $45,000 new car loan and a $12,500 service bill all within 2 week of ownership. Mind you, I haven’t even made my first car payment and I’m footing a $12,500 bill. I’ve worked in the car industry before. Sales and service. I don’t see how a dealership in good faith could wash their hands of this situation without at least making an attempting to make it right in good faith regardless of warranty. I understand vehicles are unpredictable but something of this caliber and within 2 weeks is just unacceptable and should be covered. If it was 6 months I would completely understand but 13 days after purchase is unacceptable. I strongly urge anyone not to buy a used vehicle from this dealership.

Took my car in for a wheel bearing repair. Told them that there was a noise coming from the camshaft and they said I was 2 quarts low on oil, but they were wrong and overfilled my car with oil which has made the noise worse. They also said that my battery needed to be replaced but after taking it in and testing it for the warranty they said it’s still good. Also after they repaired my wheel bearing they did not do an alignment nor did they tell me they did or not. Now my car has too much ... Read More

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Google - Jan 11, 2025

Took my car in for a wheel bearing repair. Told them that there was a noise coming from the camshaft and they said I was 2 quarts low on oil, but they were wrong and overfilled my car with oil which has made the noise worse. They also said that my battery needed to be replaced but after taking it in and testing it for the warranty they said it’s still good. Also after they repaired my wheel bearing they did not do an alignment nor did they tell me they did or not. Now my car has too much oil in it and I will have to get an alignment.

Go to a different Chevy dealership for service.

They neglected to share that the vehicle I was interested in has been in an accident; I had to buy a carfax for this information. Frequent issues with the tires wearing down on one side, etc. Jeff went straight to talking dollars, before he would even let me look at the suv, let alone test drive. He wouldn't allow me to have it inspected unless we agreed on a price first, but wouldn't even negotiate with me. I would not trust this dealership. Very disappointed with my experience. I came from Lincoln to see it. It was a ... Read More

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Google - Dec 17, 2024

They neglected to share that the vehicle I was interested in has been in an accident; I had to buy a carfax for this information. Frequent issues with the tires wearing down on one side, etc. Jeff went straight to talking dollars, before he would even let me look at the suv, let alone test drive. He wouldn't allow me to have it inspected unless we agreed on a price first, but wouldn't even negotiate with me. I would not trust this dealership. Very disappointed with my experience. I came from Lincoln to see it. It was a waste of time and the treatment I received seemed disrespectful.

Absolutely do not recommend this place for service. Took my truck in three times for the same problem charged me $5000 just to have to bring it in for the same problem that they didn’t fix completely the first time and wanted to charge me another $1500. I would completely stay away from the service center at Woodhouse

Bought a pickup here. I asked them to check the steering and alignment on it before I made final decision. Told it was exactly where it should be and nothing eas loose. Less than 1500 miles later and the whole front end is being rebuilt because everything is shot. Would not trust the salesman one bit at this place. Will never step foot on this crappy lot again.

Car salesman was nice enough though email communications but the dealer will only negotiate trades in person.